It is important to understand your specific needs
in order to prepare an adequate RFP that guarantees you get what you
need for the right price. Therefore, you need to define your dialing
requirements, and based on them, identify the right technology
and ideal contracting strategy. Only after that can you search for
the adequate vendor. In other words, you can write the RFP only after you
have defined your goals clearly. It is advisable to use a
systems approach that encompasses:
Analysis→ Design→ Implementation→ Evaluation
When writing the RFP, you should be aware that vendors
sometimes package their products and services in such a way as to make it
difficult to make an easy comparison. For example, some hosted-dialer
companies charge by the minute, others separate their charges by dialer
port and local/long distance or VoIP minutes, and so on. In addition,
vendors usually combine features and functions differently. Some charge
more but include more functions, others break out and charge for
each individual module or feature. The RFP is your instrument to
define what you need and how you want to pay for it (trying to force some
sort of the standardization in the proposals). It also helps to avoid
paying for unnecessary features or functions.
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