Conventional dialers (also known as power-dialers
or autodialers) execute the basic function of dialing at a constant
rate and transferring the call to a human attendant. The dialer device can
also perform several other tasks, such as announcing verbal
messages, leaving messages on answering machines, or transmitting
digital data (like SMS messages). There are typically three types of
power-dialers:
• Conventional
• Voice-message dialer
• Click-to-call dialer
Conventional: This type of dialer executes the basic functions
of dialing from a list and transferring the call to a human attendant. In
addition, these devices usually can monitor the dialed numbers and
change them to seamlessly provide services such as least-cost
routing.
Voice-message dialer: This type of dialer is basically a conventional
dialer that automatically dials a list of numbers and detects a live
answer or fax/answering machine and plays a prerecorded voice message
at the appropriate time. This is often called a voice-messaging
dialer, or voice-message broadcasting. It completely automates the
dialing process and is able to play a prerecorded message to hundreds
or thousands of people in a short period of time.
Click-to-call dialer: The agent sets the pace, and the function
is minimal. This dialer provides very little leverage in that all it does
is save the time to dial the phone number from a list.
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